SPEAR Physical Therapy reviews

1637594635

C F

google

Hello Cara, I appreciate you taking the time to talk to me yesterday. We always strive for 5 star customer service and we clearly missed the mark. I am working with your requested therapist and we will be able to get you in as soon as possible. Thank you for your patience. We know how important it is to get you the care you need. I will be in touch! Sincere Regards, Michelle Dearwater, PT, DPT Clinical Director

1637669327

1

This is a terribly disorganized place, and I would give it zero stars if possible. I waited over a month to see a PT, and upon arriving they had put me on someone elses schedule without expertise in the condition I was specifically waiting to address. Id find another more organized and honest place, and otherwise, beware the bait and switch.

1616439707

Rachel Markowitz

google

Hello Rachel, I am glad to hear that you enjoyed your care here. I saw that you are in contact with our claims department and want to help assist with any billing issues you may have. I will reach out but I am also available at (646)518-5559 or [email protected]. Thank you, Michelle Dearwater, PT, DPT Clinical Director

1616546911

1

I went here three years ago after my back surgery. My therapist was great but their billing was a pain! I had my credit card on file and paid every time I went there. But now, three years later they say that some of my visits are still in process and I owe them over one thousand dollars. I've called numerous times to get a statement and they never call me back or send one to me. They just keep threatening me. I'm not sure how they can still have bills in process after all this time. If I knew they were going to charge thousands of dollars I never would have gone there.

1642218871

Maggie's Place

google

5

Nice, clean center. The therapists are knowledgeable and friendly. I wouldn't hesitate to recommend SPEARS 75th to anyone.

1621633056

Yana Goichman

google

Dear Yana, Thank you for sharing your positive experience with our therapist, Jamie! Im glad to hear that we were able to be there for you. Please let us know if you need us in the future! Sincerely, Michael Virgile PT, DPT, CSCS Clinical Director

1557795728

5

Yael Cohn and Jamie Kinkler are just the therapists I was looking for - highly professional, creative, thoughtful and concerned. Their patience and encouragement are the key to making me stronger. And the vibe in the office is wonderful - very friendly, helpful staff. It feels calm even in the midst of many people crisscrossing the room doing their exercises! Thank you, SPEAR!

1643682933

Boris

google

Hello Boris, I am sorry to hear about your experience here and would like to talk with you if you have some time. We would never want your physical therapy experience to be disappointing. I will reach out directly but here is my information. I am the clinical director and want to make this right. [email protected] Thank you, Michelle Dearwater, PT, DPT

1644247462

1

Truly once of the most disappointing PT service providers. Nice office, but very junior staff, and poor service. Would suggest going elsewhere.